Staffing takes a front seat when driving quality of care
By
Chris Caulfield
Dec 12, 2019
The Five-Star Quality rating system, which was developed by CMS to help consumers select and compare skilled nursing care centers, assigns ratings to facilities using information from healthcare surveys...
Managing customer relationships for long-term care
By
Stephen Dean
Jun 01, 2023
The long-term care industry has been slow to adopt CRM platforms, which can greatly improve the patient experience and senior care.
Understanding revisions to 5-Star
By
Thomas Martin
May 13, 2019
The best way for SNFs that have lost stars to bounce back is to identify and work on the measures where they are weakest and take more ownership of their data stories.
3 ingredients to reduce nurse burnout
By
Chris Caulfield
Oct 15, 2019
The perfect recipe for optimizing employee and patient satisfaction at long-term care and skilled nursing facilities includes two key elements: a well-staffed facility and a team of nursing professionals...
The true cost of RN vacancies in a nurse shortage — and what to do about it
By
Bryan Groom
Jan 18, 2023
It’s no secret that America is experiencing a critical shortage of registered nurses (RNs). Burnout and disillusionment are driving nurses out of the workforce in record numbers in the wake of the COVID-19...
Is the juice worth the squeeze on SNF Five Star staffing?
By
Cheryl Field
May 10, 2019
CMS has updated its Five Star system to increase the emphasis on RN staffing. Providers with four or more quarterly occurrences of less than eight hours of RN coverage will automatically get one star in...
Reaching for 5 stars? Leverage technology for staffing compliance
By
Marina Aslanyan
Nov 23, 2020
As additional waves of COVID-19 bear down on the long-term care and post-acute industry, it has never been more important for operators to comply with staffing regulations that best protect our most vulnerable...
The gig economy’s latest victim? Healthcare staffing
By
Chris Caulfield
Feb 25, 2020
The traditional healthcare staffing model isn’t working. It’s inefficient and expensive for facilities, burning out nurses by strong-arming them into overworking, and putting patients at risk. When...
The overdue digital revolution in post-acute workforce management
By
Rachel Schiff
Mar 25, 2021
Workforce shortages are well understood challenges of the healthcare industry. However, the skilled nursing industry has always been hit the hardest. This market is characterized by tight margins and facilities...
How to make payroll-based journaling easy
By
Thomas Jegou
Jun 01, 2021
As reporting standards go, Payroll-Based Journal (PBJ) reporting stands out as notoriously difficult. It involves a lot of labor and can be prone to ratings-endangering errors. Meeting the PBJ reporting...