Listening to resident engagement professionals talk about the great, innovative work they do and the challenges they overcome every day is inspiring and exciting for the future of resident enrichment in...
GAO addresses troubling fraud
By
Elizabeth Newman
Jul 27, 2015
It’s always tempting to think reports issued from the Government Accountability Office are written by bureaucrats sharpening pencils and tapping into computer databases.
Problems? Maybe it’s time to listen to Mom
By
James M. Berklan
Nov 17, 2022
Mom always was one of those teachers who was “rewarded” for being good. She got the biggest, rowdiest classes each year.
Nursing homes see the buck passed — the wrong way
By
James M. Berklan
Jun 09, 2022
Always at the mercy of government regulators and payments, nursing home operators are getting a classic lesson in what “passing the buck” means these days.
What I learned at the Pioneer Network conference
By
Joan Devine
Aug 30, 2019
Anyone who has planned a new program or process in their community, or has been in charge of a special event, knows that there are always “hiccups.”
A cruel convention of working in long-term care
By
James M. Berklan
Oct 13, 2022
If one phrase covers the scenes, it’s that along with some back-slapping and frivolity, there’s also always time for deep, earnest business talk.