The very fact that measuring resident – and employee – satisfaction levels has become an issue in long-term care is a sign of vast progress, experts point out. Now, however, the challenge is to get...
Sales management survey underway
Sep 23, 2008
The Center for Applied Sales Research recently launched a survey that examines effective sales practices in the senior living field. The survey’s goal is to help managers improve the quality of their...
National standardized surveys in the works
By
James M. Berklan
Jan 04, 2016
The General Accountability Office typically features excellent researchers and writers. But it seems they might have “buried the lead,” as we say in the journalism business, with their latest...
Embrace Immediate Jeopardy triggers as quality assessment tool, experts say
By
McKnight's Staff
Oct 10, 2012
While state surveyors vary in what they consider Immediate Jeopardy for long-term care residents, operators can use government guidelines to work on their quality assurance plans, experts advised Tuesday.
CMS changes nursing home inspections in response to sequestration cuts
By
McKnight's Staff
Apr 10, 2013
The Centers for Medicare & Medicaid Services will change some nursing home survey procedures in response to budget cuts from sequestration, according to memos released Tuesday. The CMS Survey & Certification...
CMS puts surveyors on alert for those ‘gaming’ system
By
James M. Berklan
Oct 01, 2013
Federal regulators say surveyors need to prevent providers from possibly “gaming” the system when it comes to the timing of surveys and sales.
Expanded surveys will focus on staffing, MDS coding
By
Tim Mullaney
Nov 04, 2014
Special surveys to determine Minimum Data Set coding accuracy and nursing home staffing levels will occur nationwide in 2015, the Centers for Medicare & Medicaid Services announced in an Oct. 31 memorandum....
CMS requests survey buildup
By
James M. Berklan
Apr 01, 2014
The Centers for Medicare & Medicaid Services is asking for $49 million more in its next budget, largely to expand long-term care inspection programs.
Survey puts machines on ice
May 31, 2011
Ice machines are a significant drain on productivity and financial resources, according to a related survey by Easy Ice. Ice machine repairs took two to seven days to complete, according to nearly two-thirds...