You would think that everyone would be aware of how critically important consistency is. It’s truly indispensable. Take being a parent for example. When you have a two-parent household, being aligned...
Just a bologna sandwich
By
Jacqueline Vance, RNC, CDONA/LTC
Jan 17, 2023
I admit I am a bit of a foodie. If there is a show about gourmet food, especially with a competition, I’m pretty sure I’m going to watch it. Everything from “Top Chef,” “Mixology,” “Iron...
A solar eclipse of the heart
By
Jacqueline Vance, RNC, CDONA/LTC
Aug 22, 2017
As Bonnie Raitt’s “Total Eclipse of the Heart” was playing in my head for the days leading up to Monday’s solar eclipse, the national news of hate and division that’s been...
A heart for learning
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 07, 2017
I was thinking about obstructions to learning while recently working on some educational initiatives. It occurred to me that one of the largest obstacles is a closed heart.
This Alzheimer’s inequity has to change
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 09, 2024
To say my step-mom and I were close is an understatement. She was the maid-of-honor at my wedding. We talked daily. When she had her bilateral mastectomy, I was there for her, and when I had mine, she...
The best silly nurse jokes
By
Jacqueline Vance, RNC, CDONA/LTC
Oct 14, 2020
I bet if that movie “Back to the Future” were real, Dr. Emmett Brown would be saying, “Marty, whatever you do, don’t go to the year 2020!”
So here goes. And I am begging you, if you have...
Depressed, angry and … thankful
By
Jacqueline Vance, RNC, CDONA/LTC
Nov 24, 2020
Every Thanksgiving it has been my habit to meditate on what I am thankful for. I thought I would struggle this year.
Be present to listen
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 06, 2021
I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...
Three wishes
By
Jacqueline Vance, RNC, CDONA/LTC
Jul 18, 2023
This year’s annual NADONA conference was typical in all the good ways — but also extra special in an important way everyone can appreciate.
2022 – time for a do-over
By
Jacqueline Vance, RNC, CDONA/LTC
Jan 04, 2022
If ever there were a time for a do-over, it’s now. I mean, every time we think we are coming down the hill, we have to climb the fiery heights of Mount Doom* once again. (*fictional volcano in J. R....