Here’s the good news for providers: new analytics are making it possible to understand and bill your care in ways that would have been impossible just a few years ago. Here’s the bad news:...
Great staffing ideas from the best in the business
By
John O'Connor
Apr 18, 2016
For those of you feeling a bit overwhelmed about staffing issues, please let me offer a simple suggestion. Take a look at the March 15 issue of Fortune magazine. You’re likely to discover many ways...
It’s not easy being the designated villain
By
John O'Connor
Feb 20, 2023
Let’s face it, you have one mega-sized target on your back if you run a nursing home. One that people in most other fields never have to worry much about.
How to quickly size up the health of any facility
By
John O'Connor
Oct 24, 2016
When it comes to measuring how well a long-term care facility is doing, we all know the usual benchmarks: revenues, profits and census levels.
Keeping your friends close, and the media closer
By
John O'Connor
Jul 30, 2018
After nearly three decades of watching this sector, I’m still astounded by two bizarre aspects of general media coverage.
Sensitivity training
By
John O'Connor
Apr 07, 2008
The story of Tithonus serves as one of Greek mythology’s more cautionary tales. According to legend, he was a handsome young man who sought immortal life. As they say, be careful what you ask for. While...
Skilled care reprimands: Cheap shots or fair criticism?
By
John O'Connor
Apr 22, 2019
For what seems like the umpteenth time, another media outlet has taken aim at the skilled care sector.
Plan of correction can be anything but, as this provider learns the hard way
By
John O'Connor
Apr 28, 2014
Justice has an odd way of showing itself if you’re a nursing facility that disagrees with a deficiency citation but decides to work with inspectors to clear your name. You’re not going to believe...
Are your drivers connected, or waiting to get even?
By
John O'Connor
Dec 23, 2013
An old college friend spent one summer delivering pizzas. For reasons that will soon be obvious, I won’t reveal his name.
And now, some important reminders from a 94-year-old
By
John O'Connor
Jan 24, 2014
Conventional wisdom can be a reassuring thing. Especially when it reinforces our suspicions. But it has a fatal flaw: Sometimes it can be flat-out wrong. Consider 94-year-old Olga Kotelko.