Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
Beyond black and white
By
Julie Thorson
Aug 11, 2014
The movement in long-term care is full of color and adventure and is no longer about black and white tasks to check off. Our journey to creating a world of color, no matter how small each idea may be,...
My life as a rehab director
By
Cathy Spearman
Jul 15, 2016
This is story of a young physical therapy assistant with big dreams, good morals, strong ethics and not much of a clue as to where the world of skilled rehab was headed. Some things can only be taught...
Back to school special
By
Michael McCann, MS
Aug 20, 2014
Whether its shopping discounts on school supplies, joining athletic teams, buying college dorm furniture, to helping children make the tough decisions such as picking between the Batman and Avengers backpack,...
The big difference of small homes
By
Rebecca Priest
Apr 08, 2016
Within three years, I envision each of the Small Homes shopping for groceries at an actual store that exists right where my current office sits, with other amenities common to a neighborhood being built...
The gems before you
By
Martie Moore
Jun 25, 2014
When I was a student nurse, I had a professor who said, “You will never know what gem is before you, unless you are willing to open your eyes and your heart.” Being young and excited about...
Dear, sweet stubborn grandmother!
By
Shelly Mesure, MS, OTR/L
Jul 09, 2012
I love my grandma dearly. She’s still going strong, living independently in a ranch-style house. But while her stubbornness may be the reason she lives such full and active lifestyle, it’s...
Duct tape solves long-term care crisis
By
Gary Tetz
Mar 23, 2017
“Astonished” doesn’t even begin to cover the feeling. “Disappointed” is also woefully inadequate. To describe a recent, very public, wardrobe humiliation that occurred in...
All the data points to … you tell me
By
Steven Littlehale
Jun 22, 2018
Returning from an early morning walk down to the harbor of this sleepy Cape Cod town, it’s hard not to feel hopeful. My geriatric pups Melvin and Theodore couldn’t get enough of the sea smells...
Gideon was wrong
By
Gary Tetz
Mar 22, 2018
For every long-term care staff member who wolfs meals at your desk while multitasking on important care-related duties, this is my fervent hope and prayer: that the gruesome and disturbing story I’m...