When service fails, the resident or customer often has their vision of a place permanently altered.
Long-term care in the land of ‘Sorry’
By
Gary Tetz
Aug 23, 2018
People often ask me what long-term care is like in Canada.* Trying to keep the peace, I usually answer, “Different.” I choose this passive path because a) I’m Canadian, so it’s...
3 tips for handling mean nurses
By
Nancy Congleton, RN
Aug 22, 2018
If there’s a situation between you and a mean nurse that’s constantly affecting patient care and could yield negative patient outcomes, then you have an ethical obligation to address it. Otherwise,...
How honesty pays in long-term care
By
Alan C. Horowitz
Aug 22, 2018
One can easily make the argument that full disclosure of medical errors is the legal, moral, and ethical approach, if not the only acceptable approach.
When a nurse seems too good to be true
By
Elizabeth Newman
Aug 17, 2018
One would think the most interesting part of a book where the main character kills hundreds of people would be the murders. But you’d be wrong: It’s the cover-up. This is one true story you’ll...
Cutting with a plan — it applies to you too
By
Renee Kinder
Aug 16, 2018
With all the buzz, excitement, and, need I say, even moments of panic around the final rule and clarifications for the Patient Driven Payment Model (PDPM), we as an industry need to remain purposeful in...
Shattering my rose-colored glasses: From provider to family member
By
Tara Roberts
Aug 13, 2018
Over time and with specialization your work focus can become narrowed. You can even convince yourself that healthcare has progressed to the point of thinking we are doing a remarkable job. But being on...
4 ways SNFs can redesign care and prepare for PDPM
By
Colleen O'Rourke and Amy Leibensberger
Aug 06, 2018
With the Patient-Driven Payment Model (PDPM) set to take effect this October, skilled nursing facilities must change care delivery systems to maximize efficiencies and reimbursement. However, they must...
Will blockbuster ProMedica-HCR ManorCare deal work? We’ll know ‘fairly quickly’
By
James M. Berklan
Aug 02, 2018
While leaders of both HCR ManorCare and its new parent company, the ProMedica healthcare system, brim with confidence over their new, joint capabilities, they realize there are whispers in the corridors...
Does an administrator affect the success of a director of nurses?
By
Peg Tobin
Aug 01, 2018
My company, Tobin & Associates, is currently conducting a training program for nurse leaders funded through the Civil Monetary Penalty Grants.