The importance of leadership in creating good deaths in LTC
By
Eleanor Feldman Barbera, Ph.D.
Apr 10, 2018
In one of the more disturbing encounters I’ve had in long-term care — in a 5-Star deficiency-free nursing home — I offered my condolences to an aide on the loss of a resident she’d cared...
Does your facility’s customer service pass or fail? 5 ways to enhance your brand and reputation
By
Nancy Friedman
Apr 06, 2018
If your staff fails at customer service and are not helpful or knowledgeable or are unpleasant, your brand and reputation could be badly damaged. Never has this been more true than in our current Facebook,...
Why I chose to leave the nursing home profession: A fed-up executive’s story
By
Julie Boggess, MPA, LNHA
Apr 06, 2018
At one time, I was a nursing home administrator who was “on fire” about the topic of culture change in long-term care. I believed that working to de-institutionalize the institution was the...
How will PBJ impact Five-Star staffing? Would you like one lump or two?
By
Steven Littlehale
Mar 30, 2018
We don’t know when, and we don’t know how, but when Payroll-Based Journal staffing data replaces the data currently being captured from CMS Form 671 for calculating Five-Star staffing, we are...
Hurts all over: pain in dementia
By
Renee Kinder
Mar 29, 2018
“Mommy, I hurt all over.” Day 2 of the stomach virus last week and my sweet Isaac was seeing no relief. Day 3 of the stomach virus and Isaac realized how much he missed school.
Workplace engagement crushers: 5 Easy Ways to undermine employee engagement
By
Nancy Anderson, RN, MA
Mar 23, 2018
Without even knowing it, you could be indulging in one of the most common barriers to creating a culture that feels engaging to employees.
LTC’s ‘story of the year’ awaiting next chapter
By
James M. Berklan
Mar 22, 2018
Providers and other stakeholders must feel like school children sitting in the principal’s outer office, anxiously — if not eagerly — awaiting their fate.
‘All We Have Is Today’: Music therapy at the end of life
By
Kaitlyn Kelly, MS, MT-BC, LCAT
Mar 21, 2018
How can we provide our residents the compassion and care needed for their physical, emotional, social, and spiritual well-being at the end of life? Bring them, or surround them with, music.
The skilled care sector may be doomed. What else is new?
By
John O'Connor
Mar 19, 2018
If this field had a mantra, it would be: We’ll find a way, no matter what.
Tele-ing it like it is: We’ve got a lot to learn
By
James M. Berklan
Mar 15, 2018
On its face, this process seems so simple, especially given technology advances lately. Kids do it, even grandmas and grandpas are doing it. So why can’t the U.S. medical community do it better?