When courts are confronted with a simply stated, yet precise arbitration provision that does not suggest any procedural or substantive unconscionability, the courts may ultimately be bound to enforce the...
Ideas from “Sleepless in the C-suite”
Mar 21, 2016
Senior living shouldn’t be wary of upcoming industry changes – instead, they should embrace and celebrate them as the keys to long-term success.
Preserving the aging voice
By
Renee Kinder
Mar 21, 2016
Additionally, the voice as a muscle does have a “use it or lose it” component, therefore engagement on the caregiver end is essential to prevent muscle wasting of this structure often overlooked.
Some poignant observations about life (and death) in nursing homes
By
John O'Connor
Mar 21, 2016
Despite Stephen Covey’s warning, most of us are ruled by the tyranny of the urgent.
Do the new QMs have you seeing stars?
By
Steven Littlehale
Mar 18, 2016
Actions providers take now will make or break their Five-Star Quality Rating experience in July. That’s because the Centers for Medicare & Medicaid Services has changed quality measures in a way...
Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
Transitions ahead for nursing homes
By
Betsy Rust
Mar 16, 2016
Align your incentives with the incentives of those who are paying for your services. Remember that your revenues are someone else’s costs.
Top ten differences between SNFs and LTACHs
By
Brad Competty and Jessica Rosenberg
Mar 14, 2016
Both skilled nursing facilities and long-term acute care hospitals play vital roles in providing care to the nation’s elderly.
The root cause of naked photos
By
Elizabeth Newman
Mar 11, 2016
Sen. Tom Carper (D-DE) had never crossed my radar before this week, but he certainly has my attention now. He’s demanding feedback from federal regulators on their tracking of social media exploitation...
Choosing structural systems in a skilled nursing environment
By
Michael Hass
Mar 09, 2016
Skilled nursing is so purpose-built that thinking abstractly about future changes to the building seems unnecessary.