Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
Transitions ahead for nursing homes
By
Betsy Rust
Mar 16, 2016
Align your incentives with the incentives of those who are paying for your services. Remember that your revenues are someone else’s costs.
Rising tide of medical cannabis
Mar 09, 2016
While there is some concern about potential abuse of medical cannabis, it is overshadowed by its potential benefits.
Use of the life participation approach for those with dementia
By
Becky Khayum, MS, CCC-SLP
Mar 04, 2016
How can SLPs help to improve quality of life in this population, from diagnosis throughout the progression of the disease?
Honoring dietary choices
By
Renee Kinder
Feb 17, 2016
There is no one-size-fits-all solution to navigating difficult decisions related to PO diet intake.
What happens to LTC facilities without a state budget?
By
Kayleigh Metviner
Feb 15, 2016
Even once a budget is in place, the next hurdle for long-term care providers will be reduced Medicaid payments.
Why a chain facility fails
By
Lance Youles
Feb 01, 2016
Each nursing facility must create a homegrown culture regardless of its corporate affiliation.
Final rule for joint replacement: Don’t come unhinged!
By
Steven Littlehale
Jan 20, 2016
The first mandatory bundled payment program was set into motion with the publication of the Final Rule on Comprehensive Care for Lower Extremity Joint Replacement (CJR). The implementation date is now...
What’s in a name? Or number?
By
Tara Roberts
Jan 13, 2016
Recovery audit contractors, whose job it is to “recover” Medicare dollars, prove time and time again that they are quite efficient in their job.
Policing and preventing pneumonia outbreaks
By
Elizabeth Cerceo, M.D., FACP
Dec 11, 2015
Anyone involved in the care of the chronically ill and those in long-term care facilities is always vigilant in monitoring for the beginnings of pneumonia in this vulnerable population, many of whom have...