Do the new QMs have you seeing stars?
Actions providers take now will make or break their Five-Star Quality Rating experience in July. That’s because the Centers for Medicare & Medicaid Services has changed quality measures in a way...
Politics and leadership require ability to compromise
Collectively as a country and specifically as an industry, we have to recognize success is delivered not only from speaking up, but also understanding compromise.
Beyond pillow mints: The hard work of extraordinary customer service
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
When opportunity knocks, LTC pros answer
Say what you want about long-term care professionals because I’ve just about heard it all. They work too hard, they whine too much, they work for too little, they should be watched closer, and so...
Transitions ahead for nursing homes
Align your incentives with the incentives of those who are paying for your services. Remember that your revenues are someone else’s costs.
Marketing Matters: Turning challenges into opportunity
In this month’s blog, I’ll talk about three things providers can do to turn competitive pressures into opportunity.
Nelson Baxter joins communications firm
Emme Nelson Baxter has joined firm Jarrard Phillips Cate & Hancock.
Using light to improve sleep, reduce agitation
Research now suggests there may be a solution for residents lacking sleep, experiencing depression or falls, or other certain conditions — and it involves no medication or side effects. The answer could...
Long-term care’s fear factor
If you’ve been keeping up with McKnight’s Daily Editor’s’ Notes, you’ll know former LeadingAge CEO and President Larry Minnix’s potential presidential platform includes...
Top ten differences between SNFs and LTACHs
Both skilled nursing facilities and long-term acute care hospitals play vital roles in providing care to the nation’s elderly.
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