The message is perfectly clear: Too often we aren’t
By
James M. Berklan
Sep 01, 2007
The telephone call came from the doctor’s office. I wasn’t put off too much that an office worker was on the line instead of the doctor or nurse. I was anxious to get the test results.
A good reason you might sense a lawsuit increase
By
James M. Berklan
Jan 06, 2017
Given the most recent report from Aon’s Actuarial & Analytical Practice, a few stanzas of “Whistle While You Work” could be helpful. Either that or a stiff belt of Lynchburg, TN’s...
Online Expo the answer for cabin fever, and more
By
James M. Berklan
Feb 01, 2012
With warmer days of spring around the corner, now is the perfect time to hunker down and get your professional affairs in order. I have a solution that involves no paperwork or heavy lifting.
Where’s the indignation been from providers?
By
James M. Berklan
Apr 05, 2017
Finally. That was my immediate, silent reaction when I received the email from a top long-term care provider.
Secrets to motivating staff as easy as 1-2-3
By
James M. Berklan
Dec 04, 2015
Best-selling author Daniel Pink laid it on the line at the recent LeadingAge annual meeting to vividly illustrate why simple “if-then” reward scenarios — which are suitable for basic tasks...
Heeere’s … (your new and improved) McKnight’s!
By
James M. Berklan
Nov 01, 2021
McKnight’s. As you’ve surely noticed by now, this magazine has changed since the last time you saw it. We’ve modernized our layout, content flow and logo.
Lawsuits and resulting costs remain an anchor
By
James M. Berklan
Aug 01, 2012
In case you had not checked lately, you’re liable to be paying more than ever just to run your basic eldercare business.
Editor’s Desk: Top exec says it’s time to look into self-insurance
By
James M. Berklan
Feb 05, 2019
As the president and CEO of the nation’s largest association of nursing home operators, Mark Parkinson clearly has a lot on his mind these days.
Editor’s Desk: When new MDS starts, ignorance won’t be bliss
By
James M. Berklan
Jun 01, 2010
It’s said if you really want to learn something, teach it. Let’s hope that’s true.
Editor’s Desk: Move over, SNFs — you are getting company