Chalk up another one for that famously disruptive New Yorker who crisscrossed the nation the last two years, speaking to big crowds, imploring change. His words are proving prophetic again.
A new perspective
By
James M. Berklan
Jul 01, 2008
Alice Hedt, Executive Director, NCCNHR
CMS ‘interested’ in patient satisfaction scores for nursing homes
By
James M. Berklan
Jan 22, 2020
Federal regulators say that nursing homes could eventually come to see patient satisfaction scores included in Five Star Quality Ratings and on the Nursing Home Compare website.
Quality pursuit taken to a new level
By
James M. Berklan
Nov 08, 2006
Providers join critics in coalition to show they can improve over the next two years.