It’s true that sometimes life’s best pleasures are life’s simplest pleasures.
Bad-mouthing the cost of long-term care
By
James M. Berklan
Feb 22, 2017
Finally. That’s was my silent reaction when I received the email from a top long-term care provider last week. What took so long? I still wonder.
Nursing homes receive an unexpected compliment
By
James M. Berklan
Mar 09, 2015
Would anyone recommend duplicating something if they didn’t feel it was worthy or successful? Of course not. It’s this reasoning that should give skilled nursing operators comfort and pride.
Why nursing homes can exhale — but not get complacent
By
James M. Berklan
Jul 07, 2017
The announced delay of full enforcement of new survey requirements is indeed good news for nursing home operators and all of their compliance officers. Their blood pressure should now lower a few millimeters....
Aging services to demand partnerships and clarity
By
James M. Berklan
Oct 24, 2012
When one is lucky enough to have a Joseph Coughlin, Ph.D., in the house, it would be wise to sit down and soak up every word you can. You could also offer him a place to sit, but sitting still doesn’t...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
Larry Minnix’s next act: Best-selling author
By
James M. Berklan
Oct 24, 2018
Larry Minnix has always been one of the best writers around. And he’s not even a writer by trade, we professionals have always agonized with jealous
Not time to pull the plug on hospital readmissions program … yet
By
James M. Berklan
Jan 21, 2015
It’s hard to sit on one’s hands when caregiving issues are in play. Yet, that’s exactly what I’d recommend with regard to at least one initiative aimed at lowering hospital readmissions.
Attuned long-term care providers show what’s most important
By
James M. Berklan
Aug 08, 2012
When it comes to administering long-term care, there is no doubt that Medicaid, Medicare, surveys and the Minimum Data Set are ultra-important topics. But let’s not forget what’s really at...
When acute and post-acute talk, good things can happen
By
James M. Berklan
May 09, 2018
A young parent’s fond wish is that her child, or children, play well together with others. A busy young parent’s fondest wish often is that the kids pretty much do it on their own. That’s...