Lately it’s been irking me that not only thank-you notes but business etiquette seems to be falling by the wayside. We’re not talking about using the wrong spoon at dinner, but a genuine failure...
The case for social media — and keeping control
By
James M. Berklan
Oct 10, 2018
Using the likes of Facebook, Twitter, et. al. is about creating and controlling your own message. It’s about time more providers discovered this.
When blinding conditions open the eyes
By
James M. Berklan
Jan 27, 2016
It would be reasonable to think that a storm that caused dozens of deaths and the shutdown of federal government offices is a bad thing, a very bad thing. But you would be only half right.
Gotcha! The fine art of nursing home prankster-ism
By
Brett Bakshis
Apr 02, 2009
April Fools’ Day, which was yesterday, has always been one of those “whatever” holidays for me. I enjoy practical jokes as much as the next guy, but I think it’s best to watch other people get...
Frisky Alzheimer’s residents: ‘ew’ or ‘aw’?
By
John O'Connor
Mar 15, 2013
Alzheimer’s disease is very good at taking. It takes away memories. It takes away personalities. It can be argued that Alzheimer’s essentially takes away a person’s essence. And as almost...
The COVID-19 journey: Two providers’ stories
By
Liza Berger
Dec 09, 2020
To better understand how the imminent COVID-19 vaccines will affect this sector, you merely need to talk to those in the field — people like Administrator Hayley Boutte, administrator of Maison Teche...
When to take away the gun?
By
Elizabeth Newman
Feb 26, 2016
While we spend a lot of time talking about depression and loneliness in long-term care, we spend less time talking about suicidal seniors. Here’s why we need to.
Powell hits all the right notes
By
James M. Berklan
Oct 08, 2014
What do you call a 77-year-old who has worked with — indeed BEEN one of — the most powerful people in the world, traveled the globe extensively, served his country with honor for decades and then charms,...
Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
Painting by numbers: the way to go to make the right business decisions
By
James M. Berklan
Sep 24, 2014
The reasons to pursue more robust data-crunching activities keep growing. Especially for long-term care providers, who could have a leg up on other providers and payers.