Betting on a deluxe hospitality mindset for skilled nursing
By
Marty Stempniak
Dec 04, 2018
Maybe the key to excelling in today’s skilled nursing landscape lies in looking toward the best practices of restaurants and hotels, rather than your competitors. That’s at least part of the mindset...
Why ‘Staffing to the Stars’ isn’t enough: How to make the right staffing decisions
By
Steven Littlehale
Aug 09, 2012
Operators should try to hire RNs whenever they have a vacant position for a licensed nurse — the increased hourly wage will be more than offset by the increased revenue and decreased costs. Nonetheless,...
The Five Star Report, once again, in the SNF spotlight
By
Steven Littlehale
Sep 24, 2014
The Five Star Quality Rating System takes the spotlight on the front page of the New York Times and the top of the news cycle, kicking off other publicity and political pressure. Regardless of any of the...
Remembering Philip Seymour Hoffman, long-term care firebrand
By
Tim Mullaney
Feb 11, 2014
When Philip Seymour Hoffman died on Feb. 2, the world lost one of its great actors — and one of the most persuasive voices to speak out about the pitfalls of the changing long-term care system in the...
Understanding tinnitus in residents
By
Lauren Conte
Dec 08, 2017
Roughly 20 million people struggle with chronic tinnitus, while 2 million have extreme and debilitating cases.
Maybe you don’t want to be in that preferred network …
By
Steven Littlehale
Jan 23, 2017
When it comes to contemplating joining caregiving networks, maybe you have more in common with the hospital than you think. Poor-performing hospitals tend to coexist in the same market as poor-performing...
Reasons to consider using a marketing communications agency
By
Brenda Hurtado
Aug 21, 2015
Whether it’s an occupancy issue, a new competitor, an expansion project or raising awareness about a new development, an approach involving integrated communications is the most efficient and effective...
The truth behind long-term care insurance
By
Brendan Williams
Jul 06, 2018
For some, long-term care insurance has long been viewed, despite all evidence to the contrary, as a nostrum to fix what ails long-term care.
Tele-ing it like it is: We’ve got a lot to learn
By
James M. Berklan
Mar 15, 2018
On its face, this process seems so simple, especially given technology advances lately. Kids do it, even grandmas and grandpas are doing it. So why can’t the U.S. medical community do it better?
Addressing residents’ deepest fear
By
Eleanor Feldman Barbera, Ph.D.
Feb 03, 2015
If we address new residents’ hidden concerns, we can better show them we understand and care about how they feel. We can enhance their experiences upon entering our organizations and can market our...