There’s a wisecrack about getting someone’s name right that ends with, “Call me whatever you want, but just don’t call me late for dinner.” Were it only such a light matter...
The secrets to motivating your staff lie here
By
James M. Berklan
Nov 04, 2015
Americans love rewards. Perhaps nowhere else is the carrot-and-stick strategy put to more frequent or hopeful use than the United States. But 6,000 lucky long-term care providers learned how and why there...
Four times the flu fun
By
James M. Berklan
Oct 14, 2015
Mixed emotions is the best way to describe my feelings about super-powered flu vaccinations. Just like anyone else, I like to know I’m getting a good return on my buck.
Say ‘geeze!’ — more room cameras are on their way
By
James M. Berklan
Oct 05, 2015
If you didn’t work in long-term care and I asked you to specify what Illinois, Washington, Texas, Oklahoma and New Mexico have in common, we could be waiting for your answer for a very long time.
Hospitals’ plea will soon be nursing homes’
By
James M. Berklan
Sep 23, 2015
I was truly surprised when I didn’t hear long-term care leaders excitedly jumping around, yelling, “See! See! Us too! Us too!” last week. It was a simple report, sure, but one that should...
Seeing is believing, and other tough truths for providers
By
James M. Berklan
Aug 26, 2015
If you didn’t work in long-term care and I asked you to specify what these five states — Illinois, Washington, Texas, Oklahoma and New Mexico — have in common, we could be waiting for your answer...
Feds will focus on MDS 3.0
By
James M. Berklan
Aug 05, 2015
The Centers for Medicare & Medicaid Services has a new mission providers need to be keenly aware of, a prominent long-term care payment expert cautions.
Beyond the 403-page elephant in the room
By
James M. Berklan
Jul 15, 2015
Civics class was in full session Monday, when long-term care providers received a summer reading assignment that should keep them busy — and anxiety-ridden — for many days to come. But, hey, at least...
This is what your employees want
By
James M. Berklan
Jul 08, 2015
What persists and cannot fade, despite the best erasure efforts of days on a cross-country train, weeks of total detachment from the Internet and phone signals, AND 65 miles of arduous backpacking in mountains...
Now here’s how you celebrate ‘The Voice’ (the original one)
By
James M. Berklan
Jun 10, 2015
There’s a reason you go back to your favorite restaurant, television show or shoe store. They’re good, and you can count on them being good. That’s how I feel about the public relations...