How to not plagiarize — and why it matters in your job
By
Elizabeth Newman
Jul 20, 2016
If there’s a teachable moment in the brouhaha of Melania Trump’s speech Monday (for those who managed to miss it, chunks appear to have been cribbed from Michelle Obama’s 2008 speech),...
Stay home when sick, and go on vacation already
By
Elizabeth Newman
Jul 15, 2016
Far too many of the US workforce, especially in areas such as healthcare and the service industry, have little to no paid vacation time or sick leave.
Good advice about Alzheimer’s, dementia and staying sharp
By
James M. Berklan
Jul 14, 2016
There is no question providers see a lot of Alzheimer’s. They also encounter a lot of individuals whose family members struggle with the debilitating condition.
Oh, yes, they ARE paying attention to your HIPAA efforts
By
James M. Berklan
Jul 07, 2016
Long-term care operators for years have been enjoying a pass when it comes to HIPAA enforcement and crackdowns. Or so it might seem.
Patient identifier systems need to move beyond the name game
By
Elizabeth Newman
Jul 01, 2016
When I became engaged to my wonderful husband, I spent a fair amount of time debating what to do with my last name. There were philosophical discussions around feminism, identity and what it means to be...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
Communication lessons from Yoda
By
Jun 28, 2016
What can long-term care professionals learn from Yoda from “Star Wars”? On the surface, probably not a lot — unless you ask Stacey Starling, Ph.D.
Long-term care operators feeling alone again, naturally
By
John O'Connor
Jun 27, 2016
Say what you will about Republican lawmakers and their notions of healthcare reform: at least they’re consistent. Like their Democratic colleagues, they simply don’t seem to realize that long-term...
ACOs and the big squeeze
By
James M. Berklan
Jun 23, 2016
Try as the researchers and regulars might, there’s still head-scratching going on about accountable care organizations. While the future of value-based purchasing seems secure, what ACOs will look...
View from the finish line: The way to a life with no regrets
By
James M. Berklan
Jun 16, 2016
“Regret avoidance” is a worthy goal in everyone’s life. This man’s research makes it attainable.