It’s not necessarily a bad thing, or a good one either — kind of like Rice-A-Roni or the music of Yanni. But instant customer feedback, and the expectation of immediate response and action is where...
New Jersey’s real giants?
By
James M. Berklan
Feb 08, 2012
What a week for New Jersey. It started with the pro football team that has its roots there winning the Super Bowl, and it’s going to end with a first-in-the-nation effort by the state’s assisted...
Don’t be like ‘The Walking Dead’
By
Jacqueline Vance, RNC, CDONA/LTC
Nov 01, 2016
Sometimes we get so bogged down in what we are doing that we forget why we were doing it in the first place. Unfortunately, my favorite TV show doesn’t seem to realize this. Don’t do the same.
Finally, a leader who’s willing to speak out
Aug 10, 2015
Among the police, it’s known as the blue wall of silence. This unwritten rule regularly comes into play when a fellow officer’s errors, poor behavior or possible crimes are under scrutiny....
Reducing risk with new prescriptions
By
Larry Galluzzo
Dec 08, 2014
A report by the Food and Drug Administration found that individuals aged 65 to 69 years old take nearly 14 prescription medications per day, while individuals aged 80 to 84 take an average of 18 prescription...
Onward and upward — what’s motivating your job change?
By
Gary Tetz
Jul 21, 2014
After stealthily observing long-term care professionals in the wild for the past 15 years or so, I’ve come to see you as a perplexing and elusive study in contrasts. Perhaps you haven’t noticed...
Let’s talk about sex
By
Robin Dessel
Aug 07, 2013
Sexual expression should be sanctioned and rightly belongs in residential healthcare settings. Sexual rights should not be subject to change based upon age, place of residence, sexual preference or the...
This long-term care legal trend is liable to upset you
By
James M. Berklan
Dec 08, 2016
Liability costs are expected to rise 6% in 2017 for skilled nursing operators, according to a new report. But there’s a more disturbing stat than that to be reckoned with.
A solar eclipse of the heart
By
Jacqueline Vance, RNC, CDONA/LTC
Aug 22, 2017
As Bonnie Raitt’s “Total Eclipse of the Heart” was playing in my head for the days leading up to Monday’s solar eclipse, the national news of hate and division that’s been...
Pig bladders, spiders and ponies — oh my!
By
Gary Tetz
Apr 20, 2017
Last time, I wrote about pig bladders, and how they can help bolster the courage of your convictions to innovatively solve any long-term care challenge. So I think you’re definitely ready for a frank...