In healthcare, there’s a knee-jerk fear that admitting a mistake or error in judgment will lead to a lawsuit, and so an excuse is made. While it’s important to hear someone out as to their...
Sister-to-sister: A long-term care triple-play
By
Elizabeth Newman
Oct 16, 2012
One can meet a lot of interesting people at the American Health Care Association/National Center for Assisted Living convention. It’s rare that you find yourself, however, doing a triple take when...
How to handle residents that bully staff
By
Elizabeth Newman
Aug 11, 2016
I’ve written before about “mean girls” and their desire to exert control in continuing care retirement communities. But until reading an excellent new book, it didn’t occur to me...
As cameras roll, providers raise hopes about hospital ‘observation’ stays
By
James M. Berklan
Jan 15, 2014
It’s been said for a long time that a picture is worth a thousand words. Moving pictures? Start multiplying the worth. Add some sound or speaking to those moving pictures, well now we’re talking...
Expert advice on how we all can develop a better memory
By
James M. Berklan
Dec 05, 2012
I’m fascinated with long-term care topics that at first blush might seem to be speaking to residents, but upon closer reflection are personally even more interesting to long-term care workers or...
A tip of the cowboy hat to a fictional assisted living portrayal
By
Elizabeth Newman
Jul 31, 2012
I have found a positive portrayal of long-term care, and it’s in Dallas. Specifically, it’s in Dallas — in the pilot plot arc of J.R. Ewing.
No easy chair for AHCA’s Bob Van Dyk
By
James M. Berklan
Oct 26, 2010
Reflecting on the recently concluded American Health Care Association annual meeting, it seems there were almost too many star players for one conference.
The secret to ‘winning’ post-acute care
By
Jun 13, 2017
What does it mean to win post-acute care? There aren’t any trophies involved, no big acceptance speeches in front of the industry. What winning providers do have, however, is a deep understanding...
Kicking and screaming: The need to document verbal disputes
By
Elizabeth Newman
May 15, 2014
If I have a favorite quote from this year’s LeadingAge Illinois conference, it’s from Matthew Murer, an attorney at Polsinelli, who said it’s OK for long-term care providers to turn away...
3 bold predictions for the coming year in long-term care
By
John O'Connor
Jan 02, 2018
There’s nothing like a budding new year to awaken that urge in scribes to warn better-informed readers what to expect. It must be some kind of occupational hazard. So in the spirit of not always...