For as tricky as the medium of online reviews can be for the consumer, they must be even trickier to navigate for the business owner on the receiving end. Especially when a scathing review goes viral....
Gum control
By
Gary Tetz
Apr 07, 2016
I’m not surprised dementia is now being tied to gum disease. I have long believed the mouth offers a convenient and unflinching window to the soul, and that everything important about someone can...
Laces out
By
Gary Tetz
Jan 15, 2016
You think Five Star is bad? That cherry-picked data can lead to misinterpretation? That it’s unfair to be publicly vilified online, and perhaps eternally defined, by every little mistake? You’re...
What can you do to achieve a Five-Star rating?
By
Deborah Nugent
Dec 04, 2015
For those of us Mirador, the key is having the right team and conveying a professional and positive attitude to anyone who walks through our doors.
Who to blame for the job-hopping epidemic in long-term care
By
John O'Connor
Jul 14, 2014
Too many long-term care operators let potential “noble” payoffs get in the way of basic marketplace realities when it comes to pondering why staff turnover is so high.
For anyone in long-term care, these are uncertain times
By
John O'Connor
Dec 16, 2013
Two questions give senior living leaders countless hours of lost sleep. The first seems fairly objective: What does it take to be successful in this field? The second is about as personal as it gets: Do...
Achieving staff teamwork success
By
Angel McGarrity-Davis, RN, CDONA, NHA
Sep 11, 2013
Some people spend years studying for their dream jobs and then find out that the money is not so good. They must spend a lot of their hours working alone inside a cubicle, or “work outside the office.”...
Long-term care providers ready to deal with ‘doc fix’
By
James M. Berklan
May 15, 2013
If you hang around long enough, you learn there are only two things long-term care providers fear after Republicans and Democrats. That would be hospitals and doctors.
More tales from the brighter side of long-term care
By
Marty Stempniak
Feb 26, 2019
It’s been a few months now since we first launched our #BrightenUpLTC campaign, hoping to shine a light on the positive occurrences that are happening in nursing homes across the country.
Palliative care improves outcomes for those with COPD
By
Terri Maxwell
Dec 11, 2017
Almost 15.7 million Americans are diagnosed with chronic obstructive pulmonary disease (COPD), a chronic respiratory illness with multiple disabling symptoms that impact quality of life.