Managing customer relationships for long-term care
By
Stephen Dean
Jun 01, 2023
The long-term care industry has been slow to adopt CRM platforms, which can greatly improve the patient experience and senior care.
Honoring the fallen
By
Michael Wasserman
May 08, 2024
It’s been more than four years since the onset of the tragic pandemic that took the lives of nearly a quarter million vulnerable older adults living in nursing homes. Their lives mattered. How they spent...
VP Harris flaunts new nursing home staffing rule to union audience
By
Josh Henreckson
Apr 23, 2024
Vice President Kamala Harris led a roundtable discussion that included local nursing home staff in La Crosse, WI, Monday — continuing the Biden administration’s push announcing the finalization of...
With scope unknown, nursing homes brace for new schizophrenia audits
By
Kimberly Marselas
Feb 10, 2023
Three weeks after federal officials announced they would begin auditing nursing homes for overuse of schizophrenia diagnoses, providers are still looking for answers about what those investigations will...
How often do health insurers say no to patients? No one knows.
By
Robin Fields/ProPublica
Jun 29, 2023
It’s one of the most crucial questions people have when deciding which health plan to choose: If my doctor orders a test or treatment, will my insurer refuse to pay for it?
A delicious winter fundraiser sets residents up to enjoy the summer sun
By
Josh Henreckson
Feb 27, 2024
The residents of St. André Health Care are used to enjoying summertime trips to the beach from a distance. But thanks to their whole community coming together, it won’t be long before they can feel...
Lest we forget, it’s hardly all bad
By
John O'Connor
Oct 02, 2023
With the AHCA’s 74th convention taking place this week in Denver, you can be sure many attendees will be commiserating about the unfavorable relationship this sector often seems to have with the...
Nursing home providers help to design, refine facility IP program
By
Alicia Lasek
Apr 26, 2023
In partnership with providers, an infection control peer coaching program has been updated to improve its utility amid competing facility priorities and staffing shortages.
BREAKING: CMS to make shared nursing home ownership, performance clearer for consumers
By
Kimberly Marselas
Jun 28, 2023
Federal regulators will begin posting nursing home affiliations on Nursing Home Care Compare in an attempt to make it easier for consumers to see related facilities and understand their overall performance,...
Nursing home eviction review added to OIG work plan
By
Jessica R. Towhey
May 16, 2023
A federal watchdog will be taking a magnifying glass to the process of nursing home evictions. It will issue a report later this year on evictions, calling them a potentially “unsafe and traumatic experience”...