Payment reform: Ready! Set! Don’t go! No, I mean go!
By
Steven Littlehale
Apr 23, 2018
Perhaps you think that the new therapy-payment bombshell (RCS-1) has turned out to be a dud. I hope to make the point that it was not.
Elders find purpose through service and community commitment
By
Jennifer Cabe and Joan Devine
Apr 20, 2018
Unfortunately, residents of care communities are rarely tapped to provide much-needed service. Perhaps we are too busy seeing the things that residents CANNOT do, and fail to see all that they CAN do!
Urdzik named president and CEO of Judson Services
Apr 17, 2018
There’s a new chief executive at one aging services provider in Ohio.
Does your facility’s customer service pass or fail? 5 ways to enhance your brand and reputation
By
Nancy Friedman
Apr 06, 2018
If your staff fails at customer service and are not helpful or knowledgeable or are unpleasant, your brand and reputation could be badly damaged. Never has this been more true than in our current Facebook,...
How will PBJ impact Five-Star staffing? Would you like one lump or two?
By
Steven Littlehale
Mar 30, 2018
We don’t know when, and we don’t know how, but when Payroll-Based Journal staffing data replaces the data currently being captured from CMS Form 671 for calculating Five-Star staffing, we are...
The real cost of a fall: Falling in America — myth vs. reality
By
Suzanne Gainey
Mar 28, 2018
With an aging population on the rise in the United States, a great deal of attention is appropriately given to fall-related injuries, fall prevention and fall protection.
The power of biases
By
Martie Moore
Mar 26, 2018
Establishing processes to utilize root cause analysis for quality improvement is necessary, but it takes discipline. One of the first steps is to challenge your own beliefs about safety and quality failures.
What’s a nursing home operator to do? Make adjustments!
By
John O'Connor
Mar 26, 2018
Operators who can make some adjustments and ride out the current regulatory and operating storm might not just survive, but thrive.
Tele-ing it like it is: We’ve got a lot to learn
By
James M. Berklan
Mar 15, 2018
On its face, this process seems so simple, especially given technology advances lately. Kids do it, even grandmas and grandpas are doing it. So why can’t the U.S. medical community do it better?
Are some skilled-care owners doing good and doing too well?
By
John O'Connor
Mar 12, 2018
Fortune magazine just released its latest list of billionaires. And this year’s compilation contains at least one representative from the long-term care sector. Frankly, I’m not sure whether...