Does your facility’s customer service pass or fail? 5 ways to enhance your brand and reputation
By
Nancy Friedman
Apr 06, 2018
If your staff fails at customer service and are not helpful or knowledgeable or are unpleasant, your brand and reputation could be badly damaged. Never has this been more true than in our current Facebook,...
See the pressure you are up against
By
Kristen Thurman
Aug 05, 2013
At least one pressure ulcer develops in more than 20% of long-term care residents who have lived in long-term care facilities for at least two years. Most pressure ulcers are considered a preventable event,...
Exercising and evaluating CMS emergency preparedness plans
By
Terry Zysk
Nov 02, 2018
You can’t painstakingly document and evaluate during an exercise or emergency, but detailed and comprehensive event logs can provide a great deal of information for evaluation.
Looking ahead: Will you become a resident?
By
Michael DeFrancesco
Jul 31, 2013
We should always work under the premise “what if this were me or a loved one?”
A vendor’s point of view
By
Michael Defrancesco
Mar 21, 2013
When I recently went to a nursing home as a visitor, watching a well-choreographed “team” working together gave me a much different appreciation for the long-term care facility and the people...
Did a cholera outbreak inspire ICD-1?
By
Jonathan Elion, MD, FACC
Dec 09, 2015
John Snow was clearly a man ahead of his times.
Good documentation practices help promote life safety compliance
By
Stan Szpytek
Aug 21, 2019
Life Safety Code rules and regulations are designed to provide residents, staff and visitors with a safe environment of care.
Making sure medical equipment is in compliance
By
George H. Landauer
Dec 16, 2013
All long-term care and other healthcare facilities should have a proper Medical Equipment Management Program in place. With budgetary issues, staff cutbacks and decreasing reimbursements, many facilities...
Technology in the nursing home
By
Michael Defrancesco
Feb 13, 2013
Not too long ago, the mortar and pestle were the mechanism of choice to crush pills. Today, the average facility has to crush pills for around 30% of its residents. Now there is an easier way to crush...
Managing change
Apr 18, 2013
Manual processes for crushing pills is no longer working, but changes in technology provide solutions for providers.