Not getting a vaccine isn’t just affecting you. It’s why we have this variant, and it’s why we all have to keep dealing with this. And it’s why nurses are burning out and getting compassion...
All by myself
By
Jacqueline Vance, RNC, CDONA/LTC
Jun 29, 2021
When I am nervous about something, I hate being by myself. I want to know what to expect, what’s going to happen next, and most importantly, that there is somebody that’s got my back. I don’t think...
Be present to listen
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 06, 2021
I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...
It’s easier to stay warm
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 23, 2021
I was reminded of something this week that got me thinking: It’s easier to stay warm than get warm. As we just finished wi
Excuse me, what did you say?
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 09, 2021
Come on, we’ve all done it: misheard a song lyric but proudly sang it out at the top of our lungs. I still remember Mom at an “oldies” concert where they were playing “Mony Mony” by Tommy...
Social media: Good vs. Evil?
By
Jacqueline Vance, RNC, CDONA/LTC
Feb 09, 2021
With all the nastiness that has been in social media, wouldn’t it be cool to see that social media can also have a good side? Good news: We can.
No more stinking thinking
By
Jacqueline Vance, RNC, CDONA/LTC
Jan 12, 2021
So, I have been thinking. How do we tee up 2021 with a positive approach, when it hasn’t exactly started off with a bang? Well, maybe it started off with a bang but not a good one. To be honest, here...
The worst year ever?
By
Jacqueline Vance, RNC, CDONA/LTC
Dec 22, 2020
Was 2020 really “the worst year ever”? Let’s take a closer look. It might open your eyes.
I don’t want to turn back the clock
By
Jacqueline Vance, RNC, CDONA/LTC
Oct 28, 2020
This weekend we’re supposed to turn the clocks back an hour? Um, NO!
Is this our moment?
By
Jacqueline Vance, RNC, CDONA/LTC
Sep 01, 2020
I believe that this pandemic has exposed how people really are. Some inspire me, and some frighten me. Ultimately, it is up to us, individually, to define what and who we are.