I recently won a case against state surveyors and I learned something new… again. The surveyors were adamant that the facility neglected a resident, and cited violations of policies, and criticized...
The things that matter: 5 tips for welcoming prospective residents and families
By
Michelle Seitzer
Aug 29, 2012
To begin with, give potential residents (and their families) the greatest peace of mind about their pending decision by simply telling the truth. Get in your customers’ heads and on their level.
An administrator’s checklist for 2016
By
Renee Kinder
Jan 08, 2016
With the New Year upon us we often find ourselves with a restored energy and enthusiasm to start fresh, create novel ideas and think outside of the box for methods of self-improvement in 2016.
Brave new birthday world
By
Gary Tetz
Nov 16, 2023
What do birthdays have to do with long-term care? Well, I’ve been having them long-term. And at this point, I’ve ceased to care. You probably see that statement for what it is, nothing but bitter bluster....
COVID-19 got you down? Maybe this can help
By
Neville M. Bilimoria
Jun 10, 2020
Declining admissions? No one wants to come to your facility? Welcome to COVID-19. Maybe telemedicine can help.
The 21st Century SNF: two paths forward
By
Anne Tumlinson
Jun 11, 2018
Many industry experts believe skilled nursing’s current marketshare challenges are temporary — that SNFs only have to hang on until demographic shifts kick in. But I worry about this strategy.
Nursing homes and assisted living facilities: Federal scrutiny expected to continue
By
Margaret E. Daum
Kristina Arianina
Callan Smith
Oct 05, 2020
While COVID-19 infections are widespread, the virus disproportionately affects the nation’s most vulnerable populations, including seniors. According to an updated estimate from two healthcare experts,...
Does the Quality Assurance Privilege even exist after CMS’ new guidelines?
By
Alan C. Horowitz, Esq., RN
Feb 13, 2019
Anyone who has not yet read the Centers for Medicare & Medicaid Services’ recent guidelines for surveyors may be in for an unpleasant surprise.
Dear Santa, I wasn’t asking for a pandemic…
By
Martie Moore
Dec 16, 2020
Dear Santa, Last year, I started my letter to you by asking for one more moment with my mother. I asked you for the moment to be like it used to be. Little did I know, when I wrote those words, that I...
Communicating with families while respecting resident privacy
By
Betty Norman
Oct 18, 2017
If staff members are not aware of the proper guidelines on what information can and cannot be shared, there could easily be a breach of that resident’s privacy.