In the battle against coronavirus, science always wins
By
Liza Berger
Oct 06, 2020
Science has been winning a lot of arguments lately. ake our president’s recent contraction of the coronavirus.
Evidence it’s ‘game-on’ with rehospitalizations
By
James M. Berklan
Oct 03, 2012
Read no further if you are always successful at preventing rehospitalizations.
Just what you always wanted: More penalties
By
Liza Berger
Jun 03, 2020
The coronavirus is the proverbial gift that keeps on giving — to nursing homes, in particular.
Romance, toilet paper and care … we’ll always adjust
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 01, 2020
I used to use my toilet paper like I was spinning on Wheel of Fortune. No more.
Getting to gold
By
Erin Fromwiller
Oct 05, 2016
APRC has always focused on quality improvement; it’s part of our culture.
Rooting out the cause of a cat problem
By
Elizabeth Newman
Mar 24, 2017
Hearing the phrase “root cause analysis” always strikes a bit of fear into my heart because it always seems to be a complex process. In long-term care, this is often framed as not only knowing...
Hospitals are heroic, while nursing homes are always to blame
By
Brendan Williams
Apr 29, 2020
Hospitals have always enjoyed “most favored nation” status in healthcare, and that’s even more true during the COVID-19 pandemic. But apparently you can’t have heroes without villains. While lauding...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
CMS’ rollout decisions don’t always make sense
By
Liza Berger
Mar 06, 2009
You have to wonder who is making some of the calls at the Centers for Medicare & Medicaid Services—because they don’t seem altogether consistent. While some decisions are spot on, others leave you...
’tis the season — here’s the reason
By
Julie Thorson
Dec 05, 2018
In our field, recreating inner warmth is needed. It should happen naturally, but does it always?
