One of the most rewarding parts of talking to employees currently working in healthcare is hearing how many of them come from families where the parents were administrators, physicians, nurses or aides....
The myth of CPR
By
Elizabeth Newman
Mar 07, 2013
The international attention over the incident concerning an independent living facility’s refusal to give CPR, as a matter of policy, has inspired a lot of clutching of pearls regarding long-term...
5 pieces of Facebook guidance for the uncool
By
Elizabeth Newman
Apr 08, 2015
As some of you know, none of the cool kids are using Facebook anymore. However, given its growth among those above age 65 (your residents) and its continued use among 30-somethings and up (your employees),...
Examining the ‘manel’ in LTC
By
Elizabeth Newman
Jun 20, 2019
All industries, long-term care included, love panels during conferences. The hope is for a dynamic conversation, one where no one will dominate the discussion and those in the audience will feel engaged.
Catching payroll bandits
By
Elizabeth Newman
Jun 01, 2015
The big news last week wasn’t that two women were charged with stealing $144,000 from a nursing home in Pennsylvania. It was that their alleged scam lasted for three years.
Changing corporate culture
By
Elizabeth Newman
Nov 03, 2016
As the holidays approach, it was touching at LeadingAge to hear a story about a CEO who goes out of his way to make employees and associates feel appreciated.
Celebrating a facility’s history
By
Elizabeth Newman
Dec 04, 2015
As we look toward the end of 2015, it’s worthwhile to remember the history of nursing homes that have withstood more than a century of immeasurable changes.
Game theory in long-term care
By
Elizabeth Newman
Oct 10, 2013
As many of you know, this is long-term care conference season, which means having a quality smartphone is essentially a must. Since my old phone could best be described as “temperamental,”...
Luxury standards that pay off
By
Elizabeth Newman
Aug 24, 2018
When service fails, the resident or customer often has their vision of a place permanently altered.
CMS gives providers a mug with a gift card
By
Elizabeth Newman
Nov 28, 2017
Never have Rolling Stones’ lyrics come faster into my head than when I saw the Centers for Medicare & Medicaid Services would give an 18-month enforcement delay for certain Phase 2 regulations.