Establishing processes to utilize root cause analysis for quality improvement is necessary, but it takes discipline. One of the first steps is to challenge your own beliefs about safety and quality failures.
A day that made an indelible impact on me
By
Martie Moore
Oct 20, 2023
The room was packed, with tambourines and drums in individuals’ hands. A resident had passed, and we were gathered to walk alongside the man named John. They called it a walk-out. In the past,...
What would you do if you knew you would not fail?
By
Martie Moore
Oct 22, 2021
I, maybe like you, take random pictures of what catches my eye with my phone. So much so, I have over 30,000 thousand pictures in the cloud. I am sure that by the time I take my last breath, I will be...
The gift of many hands
By
Martie Moore
Apr 07, 2023
I first was introduced to the blessing of hands as a young nurse working in a faith-based hospital. I was fresh out of college and eager to be a “real Nurse.”
Got a wicked problem?
By
Martie Moore
Jul 28, 2023
Tom Wujec opens his talk with a statement: “Tell me about a wicked problem, and I will help you make toast.” He uses toast-making to help people understand the nodes and links within a system....
The leaves are singing, but are our employees?
By
Martie Moore
Oct 21, 2022
The leaves were singing to me, shimmering in the sunlight of the cool mountain air. I had been asked to speak at a conference and decided to fly in the day before and head to the mountains to see the quaking...
The Power of One
By
Martie Moore
May 05, 2023
I watched him as he smiled and hummed, whirling around his work area. He was not aware of me, just what he was doing. His manager walked up to me and said, “He is our best worker, customers love him,...
Artificial intelligence to the rescue: Putting humanity back into healthcare
By
Martie Moore
Apr 05, 2024
The box remained unpacked from coast to coast. Needing to clear out the closet in my office, I finally opened it and looked at the contents. At the bottom of the box was a plain journal, pages folded over...
The practice of compassion: Yes, it is a practice
By
Martie Moore
Dec 16, 2022
Chaos was in the air. People moved quickly, with expressions of impatience and the occasional flash of anger. The workers were weary, the sea of faces was never ending and there was no holiday cheer in...