Even in generosity, it seems, nursing home leaders can’t catch a break. The headlines, from the Washington Post to the Huffington Post, implied as much. There they were in bold, tall type, touting...
Editor’s desk: Stars losing their luster for ‘punished’ providers
By
James M. Berklan
Apr 06, 2015
One gets the feeling that federal regulators, no matter how proper the official talk went, took a bit of pleasure in sending a message to providers when recently rebasing their star ratings.
Answer to ‘the question’: McKnight’s new awards
By
James M. Berklan
Jun 04, 2012
Do you and your colleagues do good work? Of course you do. But why is that? You care for your residents. Check. You care about professionalism. Check. Maybe you just don’t know any other way. Check.
Providers to learn: never enough friends in play
By
James M. Berklan
Oct 01, 2013
Sometimes long-term care providers struggle to find meaning in the signs that are strewn in their path. Whether it’s legalese, regulatory gobbledy-gook or some form of bureaucracy, uncertain messages...
The message is perfectly clear: Too often we aren’t
By
James M. Berklan
Sep 01, 2007
The telephone call came from the doctor’s office. I wasn’t put off too much that an office worker was on the line instead of the doctor or nurse. I was anxious to get the test results.
A good reason you might sense a lawsuit increase
By
James M. Berklan
Jan 06, 2017
Given the most recent report from Aon’s Actuarial & Analytical Practice, a few stanzas of “Whistle While You Work” could be helpful. Either that or a stiff belt of Lynchburg, TN’s...
Online Expo the answer for cabin fever, and more
By
James M. Berklan
Feb 01, 2012
With warmer days of spring around the corner, now is the perfect time to hunker down and get your professional affairs in order. I have a solution that involves no paperwork or heavy lifting.
Where’s the indignation been from providers?
By
James M. Berklan
Apr 05, 2017
Finally. That was my immediate, silent reaction when I received the email from a top long-term care provider.
Secrets to motivating staff as easy as 1-2-3
By
James M. Berklan
Dec 04, 2015
Best-selling author Daniel Pink laid it on the line at the recent LeadingAge annual meeting to vividly illustrate why simple “if-then” reward scenarios — which are suitable for basic tasks...
Lawsuits and resulting costs remain an anchor
By
James M. Berklan
Aug 01, 2012
In case you had not checked lately, you’re liable to be paying more than ever just to run your basic eldercare business.