Only 18% of skilled nursing facilities have taken the next step to integrate their electronic health records with a regional or state health information exchange.
First impressions count: Setting the table for success
By
Ross Skadsberg
Jan 07, 2015
In any foodservice operation, washing dishes is a necessary routine which does not get a lot of attention. Yet guests — in long-term care communities as in restaurants— consistently rate cleanliness...
High expectations for safe dining
By
Leah Larson
Aug 29, 2014
Senior living communities should work with business partners and vendors to ensure they are not only offering quality dining options with a variety of food choices, but also providing clean, safe and comfortable...
7 ways to improve resident satisfaction
By
Chris Magleby
Dec 30, 2013
As a leader in customer satisfaction research, care providers often ask us for one or two best practices that will improve their customer satisfaction ratings. These inquiries led us to conduct an in-depth...
Can household models pay off?
By
Ritchie Dickey
Dec 03, 2012
An increasingly popular theme among providers who are struggling with occupancy and looking to replace their outdated facility is that the current market demands privacy and is willing to pay for it.
Elevate your CEO position
By
Charles de Vilmorin
Sep 14, 2018
In senior care, activity directors are often underpaid, overworked, lacking respect from colleagues and asked to document their work each day using cumbersome paper-based strategies. A national Linked...
Exploring the Top 5 life safety code citations
By
Josh Malbogat
Apr 17, 2017
Quality equipment, good design and regular maintenance and inspections are key to maintaining optimal generator performance.
Elevating resident experiences through specific products
By
Greg Snoddy
Apr 19, 2017
Facilities across the country are facing similar challenges but each one chooses to address those challenges differently
Infection prevention and collaboration
By
Joel Rich
Jul 17, 2015
As the saying goes, “two heads are better than one.”
The power of ‘in the moment’ feedback
By
Neil Gulsvig
Jan 09, 2015
As we look to the third driver, the “in the moment” patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization...