Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
My life as a rehab director
By
Cathy Spearman
Jul 15, 2016
This is story of a young physical therapy assistant with big dreams, good morals, strong ethics and not much of a clue as to where the world of skilled rehab was headed. Some things can only be taught...
Back to school special
By
Michael McCann, MS
Aug 20, 2014
Whether its shopping discounts on school supplies, joining athletic teams, buying college dorm furniture, to helping children make the tough decisions such as picking between the Batman and Avengers backpack,...
The big difference of small homes
By
Rebecca Priest
Apr 08, 2016
Within three years, I envision each of the Small Homes shopping for groceries at an actual store that exists right where my current office sits, with other amenities common to a neighborhood being built...
The gems before you
By
Martie Moore
Jun 25, 2014
When I was a student nurse, I had a professor who said, “You will never know what gem is before you, unless you are willing to open your eyes and your heart.” Being young and excited about...
All the data points to … you tell me
By
Steven Littlehale
Jun 22, 2018
Returning from an early morning walk down to the harbor of this sleepy Cape Cod town, it’s hard not to feel hopeful. My geriatric pups Melvin and Theodore couldn’t get enough of the sea smells...
Coordinated care: Recommendations to improve quality
By
Bruce Chernof, M.D.
Dec 11, 2017
Despite all of us having heard at least one story of good medicine gone wrong, coordinating care among skilled nursing facilities (SNF) and home- and community-based services (HCBS) can be a win-win situation.
Muse moments — engaging the hearts of those you lead
By
Martie Moore
Feb 08, 2017
The celebration of Valentine’s Day is a celebration of love and connection. It also is statistically one of the highest dates for engagements to happen. When you translate that to the world of healthcare,...
What will it cost you to stay in the post-acute care game?
By
Steven Littlehale
Apr 22, 2015
More than just collecting data, providers need to use standardized, nationally recognized measures. Especially in this era of ACOs and alternative payment models. In the past, many individual providers...
The HERO project for Alzheimer’s
By
Deborah Shouse
Oct 31, 2013
As my mother drifted deeper into dementia, her friends started drifting away from her. Her grandchildren felt awkward around her and I sometimes didn’t know how to interact with her.