As the holidays approach, it was touching at LeadingAge to hear a story about a CEO who goes out of his way to make employees and associates feel appreciated.
Celebrating a facility’s history
By
Elizabeth Newman
Dec 04, 2015
As we look toward the end of 2015, it’s worthwhile to remember the history of nursing homes that have withstood more than a century of immeasurable changes.
Game theory in long-term care
By
Elizabeth Newman
Oct 10, 2013
As many of you know, this is long-term care conference season, which means having a quality smartphone is essentially a must. Since my old phone could best be described as “temperamental,”...
Luxury standards that pay off
By
Elizabeth Newman
Aug 24, 2018
When service fails, the resident or customer often has their vision of a place permanently altered.
CMS gives providers a mug with a gift card
By
Elizabeth Newman
Nov 28, 2017
Never have Rolling Stones’ lyrics come faster into my head than when I saw the Centers for Medicare & Medicaid Services would give an 18-month enforcement delay for certain Phase 2 regulations.
Ducking the federal budget issue
By
Elizabeth Newman
May 02, 2013
The years of cuts to federal scientific grants has been a travesty, and I don’t use that word lightly. The often-mocked duck reproduction project is an example of putting a small amount of money...
There’s an app for that, but should there be?
By
Elizabeth Newman
Jul 31, 2014
Some apps – like those that are meant to track blood pressure or give medication reminders – are geared toward your future residents. And that’s where the trouble can arise, according...
When leaders leave
By
Elizabeth Newman
Nov 21, 2017
Diane Carter’s decision “was one of the toughest I’ve made,” she says.
Bingo, mean girls and being inclusive
By
Elizabeth Newman
Feb 06, 2015
Two incidents featured recently in the New York Times have provoked thought about inclusion in long-term care settings. Both are seriously depressing when we consider how much our industry promotes the...
The heart of what we believe
By
Elizabeth Newman
Sep 25, 2012
If the AARP convention last week was any indication, some seniors aren’t buying what Paul Ryan is selling. The question is, are you?