In the 403-page Centers for Medicare & Medicaid Services proposed rule, there has been a lot of discussion around arbitration, quality and education. But buried within also are new regulations around compliance...
The salary waltz
By
Elizabeth Newman
Nov 27, 2012
Whether you are on Wall Street or in a long-term care facility, there’s one thing that everyone climbing the career ladder thinks about: salary.
A Baptist Home blast from the past
By
Elizabeth Newman
Aug 30, 2017
Coming from a long line of folks who hate to throw anything away, culling more than 250 books this summer from our house has been physically painful. But the cleaning also has resulted in some unexpected...
Good medicine at Good Samaritan
By
Elizabeth Newman
Jul 19, 2017
I often hear a reluctance among executives to acknowledge how tough the lives of some of their employees are. In Mark McElwee’s case, however, he’s not only acknowledging, he’s doing...
Seeking feedback in pursuit of gritty greatness
By
Elizabeth Newman
Feb 17, 2017
How often do you, as an administrator, CEO or manager, ask for feedback of colleagues? What I’m talking about is a casual conversation related to improving quality and strengthening company culture,...
How to handle residents that bully staff
By
Elizabeth Newman
Aug 11, 2016
I’ve written before about “mean girls” and their desire to exert control in continuing care retirement communities. But until reading an excellent new book, it didn’t occur to me...
Improper payments often about inaccuracy
By
Elizabeth Newman
May 20, 2016
One of the common aphorisms uttered in the Newman house is Hanlon’s razor. It has various iterations, but it is basically “never assume malice what can be explained by stupidity.”
Staying true to a mission while expanding
By
Elizabeth Newman
Jun 02, 2017
It’s hard to intrigue me much when it comes to renovations or new buildings. But in the case of Masonic Homes of Kentucky, one element in particular caught my eye: Its history as a refuge for widows...
Handling your PR crisis
By
Elizabeth Newman
Jan 31, 2012
A few months ago, I called up a nursing facility that was embroiled in a legal snafu. I’m not sure I was able to utter an audible response to its marketing representative since I was busy hitting...
Saying no to the hugging resident
By
Elizabeth Newman
Oct 14, 2016
While leaving my car this morning in our office parking lot, I noticed a gray-haired man shuffling towards me. I assumed he was heading towards his car, but he stopped in front of me and demanded, “Hey,...