Copernicus update! The Earth now revolves around ICD-10 codes
By
Steven Littlehale
Oct 03, 2018
In the past, our skilled nursing world has revolved around a sun of its own, known as resource utilization groups (particularly the lucrative high-therapy ones). Now, however, according to the details...
Who else is using Five-Star? (Who isn’t?)
By
Steven Littlehale
Apr 14, 2016
I continue to be struck by how deep Five-Star has worked its way into the countless nooks and crannies of our industry. It’s far beyond what the Centers for Medicare & Medicaid Services intended...
How good does your data need to be?
By
Steven Littlehale
Jan 29, 2018
It’s a loaded question: How good does your data need to be? If we’re honest with ourselves, we must admit that we’re not perfect. Nor are the systems we create to help minimize error...
When technology fails us: ‘We talk’
By
Steven Littlehale
Dec 19, 2016
Driving my Grandma to one of her favorite restaurants to celebrate a significant birthday (she prefers that I don’t specify which) offered me an important lesson in communication.
Don’t mess with my Uber rating!
By
Steven Littlehale
Jun 21, 2017
My most recent trip to Washington, D.C., was wrapping up like most others. I was heading to Reagan Airport by way of Uber, but what happened next was not typical — and drove me to write this piece.