As an administrator or manager, do you have an open-door policy? Or an open office floor plan? It’s often recommended, but in many cases, it can go awry.
Compassion from LTC managers? Only if they want better resident care, lower liability risks
By
James M. Berklan
Feb 02, 2017
A funny thing happened in the making of a recent insurance company analysis of claims in the aging services market: a primer broke out on how to achieve better healthcare and liability outcomes by creating...
Looking forward to 2017
By
Elizabeth Newman
Nov 11, 2016
In a historic week for the country, there’s been a lot of discussion about media, most of it negative. That’s why it made me feel good to talk to two administrators who saw a McKnight’s...
Professional education doesn’t get better than this
By
James M. Berklan
Feb 12, 2014
What makes McKnight’s 8th Online Expo such a good fit for providers is the way it goes about its business. Once again at the end of March, it will come in the form of five national experts, delivering...
‘This is what it’s all about’
By
James M. Berklan
Sep 29, 2016
One line, more than any other, hit home during my discussion with Carol Silver Elliott on Wednesday: “If we’re really in the business of taking care of older adults, this is what it’s...
From an alpaca to the Tooth Fairy, how providers are working to #BrightenUpLTC
By
Marty Stempniak
Jan 08, 2019
We were expecting a splash of sunshine from the long-term care field, but we’ve received a tidal wave.
Just don’t call me late for dinner
By
James M. Berklan
Nov 25, 2015
There’s a wisecrack about getting someone’s name right that ends with, “Call me whatever you want, but just don’t call me late for dinner.” Were it only such a light matter...
Do your patients have ‘a right to fall’?
By
James M. Berklan
Sep 01, 2022
It doesn’t take a professional caregiver to tell you that the thought of an older, frail person falling is the stuff of nightmares.
There is only one long-term care road
By
James M. Berklan
Oct 22, 2021
Study results released Thursday illustrate just how important “walking the walk” — and not just talking the talk — is in the workplace.
2019 — The year of the conversation
By
James M. Berklan
Jan 02, 2019
Long-term care providers, prepare to converse more. That means some important people plan to not only talk, but more importantly also do more listening than in the past.