I last talked with our magazine’s founder, Bill McKnight, about six years ago. Despite having sold the magazine many years ago, he was typically gracious and helpful for an article I was writing....
Does your facility’s customer service pass or fail? 5 ways to enhance your brand and reputation
By
Nancy Friedman
Apr 06, 2018
If your staff fails at customer service and are not helpful or knowledgeable or are unpleasant, your brand and reputation could be badly damaged. Never has this been more true than in our current Facebook,...
Polypharmacy: Keeping the elderly safe
By
Sonja Quale
Jan 25, 2017
Polypharmacy is defined as taking multiple medications for the same condition, taking different medications for multiple conditions (multi-morbidity), or taking more drugs than are medically necessary,...
Communication lessons from Yoda
By
Jun 28, 2016
What can long-term care professionals learn from Yoda from “Star Wars”? On the surface, probably not a lot — unless you ask Stacey Starling, Ph.D.
Long-term care operators feeling alone again, naturally
By
John O'Connor
Jun 27, 2016
Say what you will about Republican lawmakers and their notions of healthcare reform: at least they’re consistent. Like their Democratic colleagues, they simply don’t seem to realize that long-term...
Maybe we should start calling it short-term care?
By
John O'Connor
Jun 18, 2015
We used to call them nursing homes. But that changed during the ’80s and ’90s. The term would eventually lose out to another moniker with less negative baggage: long-term care.
Privacy and security in long-term care
Feb 11, 2015
Protecting your resident’s health information is becoming increasingly more urgent.
When states get a golden goose, they usually feed it to the lions
Feb 21, 2014
As my dear mother used to say, it’s a rare cloud that doesn’t offer some kind of silver lining.
The easy way to get LTC experts into your office
By
James M. Berklan
Mar 06, 2013
Nobody should pass up the opportunity to have a nationally respected professional expert visit his or her office. The chance to get six in there in a short amount of time? Outrageous. Yet, it’s going...
Kittens for the weary long-term care soul
By
Mary Gustafson
Oct 04, 2012
At the start of the so-called Great Recession, I was fortunate enough to have what can only be described as a dream job. For about nine months I worked for a food industry trade magazine covering new product...