Once, when I worked for a managed care company, I rode down a packed elevator with the CEO, who commented drily on the crowd, saying, “It must be 5:01.” What I thought, but did not say, was...
Best practices for volunteer services
By
Betty Norman
Apr 13, 2016
Annual evaluation of volunteers is important from a risk control perspective.
Pest management starts on the outside
By
Patrick Copps
Apr 18, 2014
The calendar may say spring, but for many areas of the country, Old Man Winter continues to put up a fight. With this in mind, your spring landscaping plan may just be getting put together as the temperatures...
Hardwiring compassion and empathy
By
Anthony Cirillo
Sep 17, 2012
Despite all the technology, fancy buildings, dining and activity experiences, healthcare boils down to one thing: human relationships. Most skilled healthcare workers go into the profession with the best...
Minimizing caregiver risk
By
Carol J. Farran and Judith J. McCann
Sep 04, 2012
Memory care can be taxing on a caregiver. When a staff member is consistently charged with caring for more advanced Alzheimer’s residents, the care can be even more stressful.
Making others’ innovation your own is still innovation
By
Susan Fowler
Apr 27, 2016
There’s no law that innovation has to spring from a completely unique, 100% original idea.
Performance data helps providers in Georgia
By
Jon S. Howell and Bruce Thevenot
Apr 21, 2014
As consumers grow more comfortable with using performance information to help select care providers for their loved ones, and regulators increasingly evaluate providers based on data, the move by Georgia...
Taking a different approach to change
By
Randy Bloom, Ph.D.
Jun 08, 2015
When we assume we know what our residents and staff want, we will undoubtedly be incorrect.
Grow census through electronic referral management
By
Dawn Iddings
Jun 08, 2018
As this competition rises, what are you doing to stand out from the crowd? How are you gaining a competitive edge when it comes to securing your place as preferred referral partner?
Your CRM isn’t enough: How a digital admissions platform can help
By
Darren Mathis
Apr 09, 2018
A customer relationship management (CRM) system is an integral part of the sales process in a successful senior living community. While it has a number of capabilities essential to managing the resident...