Averages can help or hinder your evaluation of performance. Adding a few additional pieces of data can really support your efforts to properly see opportunity and manage risk.
10 things a boss shouldn’t say
By
Jacqueline Vance, RNC, CDONA/LTC
May 05, 2015
I recently read an article that discussed the Top 10 sentences a manager or boss should never let past their lips. You should think, “Run for the hills!” if they say any of these things. And...
Do the new QMs have you seeing stars?
By
Steven Littlehale
Mar 18, 2016
Actions providers take now will make or break their Five-Star Quality Rating experience in July. That’s because the Centers for Medicare & Medicaid Services has changed quality measures in a way...
Let’s remove the long-term care ‘fraud tattoo’
By
Tara Roberts
Nov 25, 2013
Even though this legislation ostensibly is supposed to help providers, the “Medicare Established Provider Act” may encourage facilities to react or continue to act ultra-conservatively in the...
Unicorns, leprechauns, CBO Scoring and other mythical things
By
Jacqueline Vance, RNC, CDONA/LTC
Dec 23, 2012
I recently attended the National Transition of Care Coalition Summit in Washington. It was an eye-opener.
10 lessons we learned on our culture change journey
By
Angie McAllister
Feb 09, 2018
Almost exactly 6 years from the date of our first training, we recently added our 50th home to the Eden Alternative Registry.
From ‘Mean Girls’ and bingo bans to inclusion
By
Jill Vitale-Aussem
Feb 11, 2015
Are the people who run certain retirement communities unfeeling monsters with no concern for the well-being of residents? I don’t think so. I think they are just like me, and many others who manage...
Psychosis in Parkinson’s disease: An LTC perspective
By
Joseph Friedman, M.D.
Dec 03, 2014
The single most important precipitant for placement of Parkinson’s disease patients in a long-term care facility is psychiatric dysfunction, particularly psychosis. Although PD is classified as a...
Checking in for a new approach
By
Jennifer Tucker and Bill Thomas, M.D.
Oct 03, 2014
The modern way to think about providing care is that we are all in the experience business rather than the service business.
The fault in our (5) stars
By
Jacqueline Vance, RNC, CDONA/LTC
Sep 19, 2014
So, let me start off by saying that I am sure a lot of us have our own rating systems. For example, my sisters and I have a tissue-box rating system for tearjerker books and movies. The book the “Fault...