In this pandemic year of profound challenges, we discovered innovation and creativity like no other.
A perfect time to learn what is truly expected of providers
By
James M. Berklan
Sep 04, 2019
I fear that we may be in the midst of a damaging cycle driven by unrealistic expectations, and Hurricane Dorian is going to show us why.
A big threat gone, but bigger threat looms
By
James M. Berklan
Jun 08, 2017
Providers are thrilled with the administration’s decision to rescind an order to ban pre-dispute arbitration agreements. But they also know they can’t let their guard down.
Luxury standards that pay off
By
Elizabeth Newman
Aug 24, 2018
When service fails, the resident or customer often has their vision of a place permanently altered.
CMS gives providers a mug with a gift card
By
Elizabeth Newman
Nov 28, 2017
Never have Rolling Stones’ lyrics come faster into my head than when I saw the Centers for Medicare & Medicaid Services would give an 18-month enforcement delay for certain Phase 2 regulations.
Research those CMS dinner invitations thoroughly
By
James M. Berklan
Aug 13, 2021
I don’t know what was more shocking this week: A warning that federal regulators might actually double the amount they could trim from nursing home reimbursement rates next year or the way some veteran...
‘Omni-mom’ Barbara Bush gives providers a gift
By
James M. Berklan
Apr 18, 2018
The tributes to former First Lady Barbara Bush will wash over the media landscape for at least a few news cycles, as well they should. But then, unfortunately, the world will go back to its twisted ways...
The skilled care sector may be doomed. What else is new?
By
John O'Connor
Mar 19, 2018
If this field had a mantra, it would be: We’ll find a way, no matter what.
Government funding showdown includes special LTC drama
By
James M. Berklan
Jan 19, 2018
As drama rages over whether Congress will allow the federal government to grind to a halt Friday night due to a funding tug-of-war, long-term care providers will anxiously watch to see if a repeal of Medicare...
There’s an app for that, but should there be?
By
Elizabeth Newman
Jul 31, 2014
Some apps – like those that are meant to track blood pressure or give medication reminders – are geared toward your future residents. And that’s where the trouble can arise, according...