Oh, yes, they ARE paying attention to your HIPAA efforts
By
James M. Berklan
Jul 07, 2016
Long-term care operators for years have been enjoying a pass when it comes to HIPAA enforcement and crackdowns. Or so it might seem.
Patient identifier systems need to move beyond the name game
By
Elizabeth Newman
Jul 01, 2016
When I became engaged to my wonderful husband, I spent a fair amount of time debating what to do with my last name. There were philosophical discussions around feminism, identity and what it means to be...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
Embracing managed care
By
Elizabeth Newman
Jun 10, 2016
What was clear from the panel was managed care, skilled nursing and home health have to build partnerships.
The Muhammad Ali allure
By
James M. Berklan
Jun 09, 2016
The first time I met Muhammad Ali was the most memorable. I wound up in his hotel room with a handful of others, watching him perform magic tricks as numerous jiggling young bombshells showered him with...
This lifesaving coincidence definitely makes you swallow deeply
By
James M. Berklan
Jun 01, 2016
It wasn’t enough that Patty Ris was saved from choking in the dining room at her continuing care retirement community. She and her rescuer made worldwide headlines.
Reading beyond the rankings
By
May 31, 2016
It’s easy to take big, national health reports like the 2016 America’s Health Ranking Senior Report, skim the results for your state and leave it at that.
Keep the village — he recommends a system
By
James M. Berklan
May 26, 2016
If the figures represented a stock chart, David Gifford would be not only a happy man but also a very rich one. The numbers and performance both show upswings. But they don’t reflect a stock’s...
Yes, you do need to prepare for transgender residents
By
May 24, 2016
I was a Girl Scout growing up, and despite our slight rivalry with our Boy Scout counterparts (Girl Scout cookies are better than popcorn in every conceivable way, please stop fooling yourselves) I can...
Looking to survive in long-term care? Then it’s time to ‘pay’ up
By
John O'Connor
May 23, 2016
If you want to build an organization that’s built to last for very long time, say multiple generations, follow the three-payment plan.