Politics makes strange bedfellows. Another great illustration of this could be the many nursing home operators waking up to their previously unrealized love affair with President-elect Trump. That’s...
It’s time to lean on compliance officers
By
James M. Berklan
Oct 13, 2016
If administrators and long-term care managers were ever looking for a good time to make their mark, this is it. And they better be looking to, or start creating, high-quality compliance officers as well.
‘This is what it’s all about’
By
James M. Berklan
Sep 29, 2016
One line, more than any other, hit home during my discussion with Carol Silver Elliott on Wednesday: “If we’re really in the business of taking care of older adults, this is what it’s...
When man bites dog at the Alzheimer’s care facility
By
James M. Berklan
Sep 08, 2016
Here’s your long-term care “Man bites dog” story of the week.
Federal court orders CMS to educate more about Jimmo ‘Improvement Standard’ case
By
James M. Berklan
Aug 19, 2016
Long-term care providers and consumer advocates were able to celebrate a victory over federal regulators on Thursday. But while the infrequent partners might feel they caught a good decision out of U.S....
When online healthcare doesn’t live up to its billing
By
James M. Berklan
Aug 04, 2016
From the “What if they threw a party and nobody came?” file, new study results show that relatively few seniors are buying into the idea that digital technology can help their healthcare.
Good advice about Alzheimer’s, dementia and staying sharp
By
James M. Berklan
Jul 14, 2016
There is no question providers see a lot of Alzheimer’s. They also encounter a lot of individuals whose family members struggle with the debilitating condition.
Oh, yes, they ARE paying attention to your HIPAA efforts
By
James M. Berklan
Jul 07, 2016
Long-term care operators for years have been enjoying a pass when it comes to HIPAA enforcement and crackdowns. Or so it might seem.
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
ACOs and the big squeeze
By
James M. Berklan
Jun 23, 2016
Try as the researchers and regulars might, there’s still head-scratching going on about accountable care organizations. While the future of value-based purchasing seems secure, what ACOs will look...