Every once in a while it’s nice to toot your own horn, so to speak. McKnight’s took that liberty today, announcing that we won a record seven awards in a contest sponsored by the American Society of...
Bold moves that won’t do long-term care any favors
By
John O'Connor
Apr 09, 2018
By most accounts, the election of Donald J. Trump as our 45th President has been great news for long-term care operators. But amid various success stories, a serious misstep may be in the works.
Why I chose to join the nursing home profession: A new administrator’s story
By
Christin Delahay, LNHA, CDP
Apr 30, 2018
When my grandmother died, I didn’t know anything about the medical field, nursing homes or taking care of people. What I did know, though, was that I could do better than the care she received.
Readers agree nursing home survey system needs help
By
Liza Berger
Aug 15, 2008
Sometimes words or gestures capture a collective feeling or sensibility. That happened for long-term care this week when the American Association of Homes and Services for the Aging released a report calling...
Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
When numbers are drawn out by healthcare auditors and red flags wave
By
Elizabeth Newman
Feb 20, 2014
The takeaway in a story last week about extrapolation and Medicare overpayments is, natch, how meticulous providers should be when filing claims — and to understand how individual claim problems can...
This season, slow down and thank a colleague
By
Kimberly Marselas
Nov 15, 2022
No doubt, you’re starting to feel the holiday planning pressure, but please don’t ignore one important to-do: This week, McKnight’s opened nominations for our 2023 Women of Distinction class.
Nursing home ‘bonuses’ amendment demands scrutiny
By
Liza Berger
Apr 08, 2009
Sen. Tom Coburn (R-OK), who introduced a Senate budget amendment that would block bonuses for non-performing government contractors and executives, might be misinformed about bonuses—at least as they...
The human factor makes the hero
By
Patty Taylor
Apr 23, 2014
Ask anyone to describe a nurse’s attributes, and you will likely hear some rendition of the following: A nurse is intelligent, detail-oriented, dedicated, an astute multi-tasker, meticulous and thorough.
What should long-term care make of these scathing reviews?
By
John O'Connor
Apr 23, 2018
Two stories that resonated the most over the past year have been personal blogs from long-term care operators who have left the profession. That’s a very interesting fact.