Staring into the abyss when the abyss won’t make eye contact
By
Jean Wendland Porter
Oct 28, 2016
In this world of RACs, ADRs, denials and incentivized payback demands, it behooves us as providers to stare back at The Abyss and defy the illogical and irrational edicts of “PLOF” as the determining...
Don’t mess with my Uber rating!
By
Steven Littlehale
Jun 21, 2017
My most recent trip to Washington, D.C., was wrapping up like most others. I was heading to Reagan Airport by way of Uber, but what happened next was not typical — and drove me to write this piece.
4 steps to creating an interactive music therapy program
By
Renee Coro-Wilson
Aug 03, 2017
Music therapy is in the news a lot lately, and there’s a reason for that: it works.
Future leaders give the “Silent Generation” a voice in Washington
By
Bill Turenne
Nov 20, 2017
The political squabbles in Washington have many providers and support businesses on edge and wondering about the future of healthcare and our industry.
4 strategies for increasing ownership in your team
By
Dennis McIntee
Mar 15, 2017
It’s possible to create your work dream team instead of settling for a drama team. Here are four quick mindsets you can incorporate today to get the drama out of your team and help them take a new...
What is your plan to catch Bigfoot?
By
Neil Hefta
May 04, 2018
The shrinking workforce has created a “Bigfoot Phenomenon” in the recruitment process of top directors of nursing in the long-term care industry.
My life as a rehab director
By
Cathy Spearman
Jul 15, 2016
This is story of a young physical therapy assistant with big dreams, good morals, strong ethics and not much of a clue as to where the world of skilled rehab was headed. Some things can only be taught...
Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
Getting noticed by ACOs
By
Kristy Wikum
Aug 12, 2014
Accountable care organizations were created to promote better care and better health for individuals and populations at a lower cost. They must identify providers that excel in areas not covered by ACOs...
Roadmap to person-centered care
By
Bruce Chernof, M.D.
Nov 17, 2014
It’s time for us to scrap the old model of medicine and adopt what we’re calling “person-centered care,” which focuses on the whole person, and not just the disease.