Patients as consumers: Understanding purchasing patterns
By
Daniel Black and Olivia Armstrong
May 12, 2017
Healthcare is an industry prone to change. Patient populations evolve constantly as new generations bring new habits, values, expectations and needs. For healthcare providers, keeping pace is a challenge.
When making a call has life and death consequences – for staff
Dec 16, 2015
As long-term care administrators, we have a responsibility to inform employees about available resources, and provide them with the tools needed to identify domestic violence among co-workers.
Where Eagles dare
By
James M. Berklan
Oct 23, 2013
A traditional portrayal of a Boy Scout has him helping a little old lady cross the street. But what if the senior citizen turned around and helped the young man advance to Scouting’s highest rank?...
HIPAA, electronic health records & the data breach waiting to happen
By
Eugene Solomon
Jul 17, 2013
Many providers don’t realize the general insurance policy they have in place may not cover HIPAA fines or additional costs. In fact, many policies specifically exclude the sorts of fines and expenses...
The importance of home health data to SNF administrators
By
James M. Spencer
Oct 23, 2017
The key here is not only to understand outcomes of residents once they are discharged from the SNF, but also to leverage the information for talking points with hospitals when seeking preferred provider...
In long-term care, success can be bad for business
By
John O'Connor
Oct 20, 2014
To get an idea of why different fiscal rules seem to apply to the long-term care sector, look no further than Netflix.
Paging Dr. Google
By
Aug 30, 2016
Experts recently squared off on the use of medical websites, and whether they can help keep patients engaged in their care or run the risk of misinforming them about serious medical conditions (and annoy...
Five-Star profanity
By
Gary Tetz
Nov 19, 2015
“Well, gosh. Just my luck.” I don’t know for certain that’s how the Pennsylvania nursing home housekeeper responded after being fired for using bad language at work. But regardless,...
Ways to attract a more diverse clientele
By
Laura Dixon
Jun 10, 2016
As the population ages, older adults from a wide variety of backgrounds are now considering long-term care communities.
What do we do when the antipsychotics are gone?
By
Richard Juman, Psy.D
Aug 23, 2016
In an era of outcome-based care, it is imperative that facilities successfully integrate evidence-based behavioral health services.