Enhancing organizational communication improves outcomes, reduces adverse incidents
By
Eleanor Feldman Barbera, Ph.D.
Jun 05, 2018
There will always be adverse events in any health system, but strengthening communication between team members and between different levels within the organization can improve outcomes and reduce the likelihood...
We never shut down
By
Jacqueline Vance, RNC, CDONA/LTC
Jan 24, 2018
As the government shut down over the weekend, it struck me once again: We in long-term care do not close our doors. Ever.
Youth and seniors bond at Sedgebrook
By
Ryan Springer
Aug 06, 2014
Whether it’s exploring technology and using an iPad, or building a garden, both the residents at our CCRC and local students were enriched by projects that had them working together.
Asking for the medical record
By
Steven Littlehale
Jan 29, 2014
Millions of dollars have been paid by nursing homes who unsuccessfully defended themselves against incomplete or absent documentation. There are not as many legal guidelines regarding medical records maintenance...
Trust before truth — Take 2
By
Julie Thorson
Feb 02, 2017
How do you continue to be a strong leader when you are feeling personally attacked or hurt by another person who claims to be a leader? It’s a great question to ask your work teams. Answers are not...
Inside the frequent flier club
By
Mary Gustafson
May 10, 2012
If you’ve ever caught in a pool of self-pity but you’re not sure how to climb out, try sitting in the waiting room of a jam-packed pain clinic some time. I promise, your problems will pale...
Go get your audience (before Kanye West does)
By
Oct 13, 2015
When you ask seniors for their take on twerking, Kanye West and social media, you’re bound to get some colorful answers.
Technology troubles hitting close
By
Sep 07, 2015
We like to assume that healthcare workers are a trustworthy bunch, especially when they’re entrusted with caring for people’s’ loved ones. But manipulation of data, from patients’...
Shamelessly invoice at your own risk
By
John O'Connor
Mar 22, 2013
Here’s the good news for providers: new analytics are making it possible to understand and bill your care in ways that would have been impossible just a few years ago. Here’s the bad news:...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...