A new twist on an old Christmas favorite, in honor of hard-working directors of nursing everywhere.
The worst year ever?
By
Jacqueline Vance, RNC, CDONA/LTC
Dec 22, 2020
Was 2020 really “the worst year ever”? Let’s take a closer look. It might open your eyes.
A happy Christmas to all
By
Jacqueline Vance, RNC, CDONA/LTC
Dec 14, 2021
‘Twas the morning of Christmas, when all through the buildingNo staff member was sitting, but everyone scurrying.The residents were washed and groomed with care,Knowing that visitors (finally) soon...
Whatchamacallit
By
Jacqueline Vance, RNC, CDONA/LTC
Aug 25, 2011
I’ll bet that “regdiculous” and “disgustipating” would become a part of normal vocabulary at your workplace immediately.
All by myself
By
Jacqueline Vance, RNC, CDONA/LTC
Jun 29, 2021
When I am nervous about something, I hate being by myself. I want to know what to expect, what’s going to happen next, and most importantly, that there is somebody that’s got my back. I don’t think...
There IS such a thing as a stupid question
By
Jacqueline Vance, RNC, CDONA/LTC
Jul 07, 2020
As an educator, I always let the audience know that there is no such thing as a stupid question. But now I have to take that back.
You know what you’re getting at a one-star wedding
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 02, 2019
I’m seeing stars all right, and not in a good way, after recently reviewing a webinar on the new Centers for Medicare & Medicaid Services’ Five-Star Rating System changes.
I saw the signs, and you should too
By
Jacqueline Vance, RNC, CDONA/LTC
Jul 23, 2019
Boy, take your first vacation in five years and you see some interesting signs along the way.
Sounding off on personal care alarms: Enough already
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 18, 2014
We all know how technology is supposed to help us. And for the most part, it does. But sometimes, too much of something isn’t a good thing. I’m talking about personal care alarms. While they...
Be present to listen
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 06, 2021
I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...