Personal, workplace and organizational strategies are going to help us all get through this current coronavirus crisis (and others).
Self-care, team-care and an empty well
By
Eleanor Feldman Barbera, Ph.D.
Jan 29, 2019
While it’s tempting for organizations to meet staffing needs with someone who always says yes, good managers recognize that such requests can push employees to the brink.
Loneliness in LTC: Overcoming disability, creating connections
By
Eleanor Feldman Barbera, Ph.D.
Apr 14, 2015
Reducing loneliness among facility residents has numerous benefits — for residents and staff. So why aren’t we doing better at it? Here’s what you need to know.
Everything I need to know I learned from my residents
By
Eleanor Feldman Barbera, Ph.D.
May 30, 2013
Someone posted a story I Liked on Facebook about an 85-year old woman who graduated from college and already had a job offer. “She’s my new hero!” a Friend commented. That got me thinking...
The psychology behind good customer service (and why it’s more important than you think)
By
Eleanor Feldman Barbera, Ph.D.
Jun 12, 2014
We may talk about the term “customer service” and ask our staff members to avoid public arguments in front of residents and family members. But nevertheless, volatile situations happen every...
Clone this woman. Steal this idea.
By
Eleanor Feldman Barbera, Ph.D.
Mar 29, 2016
“Trudy’s here!” exclaimed the resident I’d been speaking with, excusing herself for a moment to exchange a few dollars for a bottle of lotion. “She buys me the things I can’t...