Operators have discovered that keeping residents and their families satisfied can help all facets of managing the business — including the bottom line.
A game changer
By
John Andrews
Apr 01, 2013
With release of new HIPAA privacy and security rules, long-term care providers must evaluate their policies and procedures to better protect residents’ data
Following the money: Complying with the False Claims Act is more important than ever for long-term care
By
John Andrews
Sep 01, 2009
The federal government is ramping up prosecutions of funding fraud under the False Claims Act. More than ever, nursing homes need to show compliance
A smooth operator: adherence to usage instructions for bathing equipment is easier said than done
By
John Andrews
May 01, 2009
Proper usage and regular maintenance of bathing and lift equipment are key to maximum product life and durability. Sounds simple enough, right?
A solid relationship: maintaining strong ties between long-term care providers and information technology...
By
John Andrews
Dec 01, 2009
The rapports between a provider and IT vendor should start strong and remain that way. That means discussing expecations and asking the right questions
Eyeing ACO horizons
By
John Andrews
Jan 01, 2013
Providers must have the necessary data, analytics and IT infrastructure to meet a new, demanding role within cooperative care models
Laundry duty hazards
By
John Andrews
Aug 02, 2011
From safely handling soiled linens to cleaning out dryer ducts, enforcing best practices is crucial for employee health, group efficiency and risk management
Reinventing rehab
By
John Andrews
Apr 06, 2015
SNFs have increased their presence in rehab for years, and now many need to replace, restore or otherwise reinvigorate their programs.
Comfort bathing
By
John Andrews
May 02, 2011
The key to granting residents’ personal bathing preferences starts with creating a dignified environment they can enjoy and then adding comfortable elements.
The time to sparkle: reducing surveyor-induced anxiety through preparation and consistency
By
John Andrews
Aug 01, 2010
Laundry and housekeeping staff should not worry about surveyor visits if they have prepared properly and operate consistently with high standards