A provider client once said to me, “I don’t understand all this ‘statistical gobbledygook.’ Tell me why I should care and how I can actually use this.” It was a valid request.
Making sense of the data deluge
By
Steven Littlehale
Nov 11, 2022
My happy place is standing in front of nursing home providers and honoring them through education. Shining a loving light on these special people and honoring their commitment to better care feeds my soul....
Maybe you don’t want to be in that preferred network …
By
Steven Littlehale
Jan 23, 2017
When it comes to contemplating joining caregiving networks, maybe you have more in common with the hospital than you think. Poor-performing hospitals tend to coexist in the same market as poor-performing...
Hospice improves your Quality Measures
By
Steven Littlehale
Jun 23, 2023
My father died a little over a year ago. While I usually derive tremendous comfort and support by sharing both happy and sad milestones with friends, family, and colleagues, in this instance, sharing the...
Rehabilitating the nursing home image
By
Steven Littlehale
Dec 14, 2020
Have you ever asked a question, even though the answer is obvious? “Would you like another homemade chocolate chip cookie?” “Do you want to sit where you have a view of the ocean?” Even when the...
‘Love hurts’ and sometimes so do averages
By
Steven Littlehale
Jul 23, 2018
Averages can help or hinder your evaluation of performance. Adding a few additional pieces of data can really support your efforts to properly see opportunity and manage risk.
NYT: You are as much of the problem as the Five-Star system
By
Steven Littlehale
Apr 02, 2021
A recent New York Times article about nursing homes is shameful, lazy journalism. Coupled with the need to sell advertising space, it purposefully perpetuates misunderstandings about nursing homes, caregivers...
Yo, I’ll tell you what I want, what I really, really want
By
Steven Littlehale
Oct 14, 2022
It’s a curious day when I lift a lyric from the Spice Girls to title an article. The Spice Girls’ first single, “Wannabe,” was released in 1996 and rocketed to the top of the British singles chart....
Let’s talk turkey about early PDPM trends
By
Steven Littlehale
Nov 26, 2019
We’re not even two months in, and some very interesting trends for the Patient Driven Payment Model are beginning to emerge.
The new world of compliance under COVID-19
By
Steven Littlehale
Jul 19, 2020
With so many “cooks in the kitchen,” trying to direct pandemic response actions, by whose authority should we be taking action and direction?